Warranty

Mechanism Warranty 

Unfold provides a 10 year warranty on mechanisms for Comfort Sleepers.

Lifetime Limited Warranty

Unfold provides a lifetime warranty on the frame and suspension of this piece of furniture. Unfold also warrants this piece of furniture to be free of defects in workmanship and materials, other than frame and suspension for five years from the date of purchase. Defects in workmanship and materials are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or altering the appearance other than that of normal usage and does not apply to defects resulting from misuse, accidents, or negligence. If a defect is found in this product, Unfold will repair or replace, at its option, the defective workmanship or material. Unfold reserves the right to arrange local repair, and the cost of packaging and shipping to and from the factory is not covered by this warranty unless expressly arranged by Unfold.  The dated receipt should be retained for proof of purchase. This warranty is offered to the original owner and is not transferable. This warranty gives you specific legal rights. You may have additional rights which vary from province to province.

Freight Damage

1. Freight damage noted upon delivery: If product is found to be freight damaged while the truck driver is still present, the Bill of Lading MUST be marked SHIPPING DAMAGE, with the details noted and driver’s signature. Unfold will proceed to open a claim.

2. Concealed freight damage: If product is found to be freight damaged after the shipping agent has departed product must be photographed as part of the documentation process that will help expedite the repair.  

The Natural Beauty of Leather…

As an inherently natural product, no two leather hides are alike. Each can be distinguished by unique natural markings such as scarring, bug bites, wrinkles and shading variations. These natural markings are different on every hide and will appear throughout a piece of finished furniture, testifying to the authenticity of fine, genuine leather. It is the retailer’s responsibility to explain these natural variations and different properties of hides and leather grades to their customer. Concerns over variations in natural characteristics are not covered by the warranty. Unfold reserves the right to refuse a warranty claim based on our acceptable range of dye lot variances in color and hand, and the natural characteristics of scarring and marks with particular leathers